FAQ

• How long will it take for my order to ship?

Orders ship within 3 - 5 business days. Please be aware, once a package is handed over to USPS, we do not have control over any delays your package may experience. 

 

• My package has not moved in a few days or the expected delivery date has passed. Can you help? 

Once a package is handed over to USPS, we do not have control over your package. First Class Mail does not *guarantee* a delivery time frame. In most cases, your mail is sitting in a mail center due to a delay we are not privy to, and will eventually move along in the normal process. We do not have any more info than you have using the tracking number on www.usps.com. You can call to start an investigation or submit a missing mail request: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation progresses, usually the package will have started to move again. An investigation cannot be opened if it has been less than 7 business days. 

 

• My package says "Delivered" but it is not in my mailbox. Can you help? 

Once a package is handed over to USPS, we do not have control over your package. First Class Mail does not cover missing packages, especially ones that the Post Office has marked "Delivered". In most cases, your mail has been mistakenly delivered to a neighbor with a similar street name or house number. The first step we encourage you to take is to leave a note for your mail carrier, or talk to your local Post Office. This will ensure action starts to happen within 24 hours of a package going missing and is a step we are unable to take. We cannot directly contact your local Post Office or Mail Carrier in ANY way - USPS does not provide us that option.  You can call to start an investigation or submit a missing mail request if you do not hear back from your carrier: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation reaches your local Post Office or Mail Carrier, the package has been missing for a while so starting with your local office or carrier will be the fastest way to make progress.

• How often do you restock?

We usually restock weekly unless we are waiting on a shipment of supplies. Check our Instagram and Facebook for regular updates. Please see our stockists page if you would like to purchase from one of our trusted partners.

• What is your return policy?

We always want you to be happy with your purchase. We accept returns and exchanges within 7 days of the delivery date of your package. The product must be returned unused, in original packaging. Shipping costs will not be refunded. Please contact us using the link on our site, or email us at nostalgicgrooming@gmail.com for return shipping information. Wholesale customers must contact us within 15 days of receipt to initiate a return. Wholesale returns are subject to a 20% restocking fee.

• What is the shelf-life of your products?

All of our products contain Vitamin E to extend the shelf life of the natural butters and waxes and our Water Based pomades include a preservative. When stored in a cool and dry environment, the product texture, smell, and performance will be best for 6-12 months. Our jars have a "Use within 12 months" logo printed below the ingredients section.

• Are your products all natural?

Mostly. We wanted to use ingredients we could stand behind so we do not use ingredients that include parabens, phthalates, or propylene glycol. However, the fragrance oil we use is not considered "all natural" the way essential oils are. They are high quality and safe for use on the skin, at levels that are appropriate to be worn all day.

• Do you ship internationally?

We are only able to ship to Canada at this time. Since 2020, it has become increasingly difficult for packages to arrive timely or at all via USPS international. Unfortunately, this is a burden for our customers and our small business. UPS, DHL, and Fedex are outside of our normal business routines and our customers usually find them to be too expensive. Each country has their own import/tax rules that we cannot keep up with. We are not able to accommodate requests for additional locations. We simply do not have the capacity for additional licenses or calculations not supported by our shipping software. 

• Do you have a wholesale program?

We are currently working to fulfill domestic wholesale orders while keeping our store stocked. We have received several inquiries for international wholesale and are keeping a list of requests. Please email us for more information.