- How long will it take for my order to ship?
Orders ship within 3 - 5 business days. Please be aware, once a package is handed over to USPS, we do not have control over any delays your package may experience.
- My package has not moved in a few days or the expected delivery date has passed. Can you help?
Once a package is handed over to USPS, we do not have control over your package. First Class Mail does not *guarantee* a delivery time frame. In most cases, your mail is sitting in a mail center due to a delay we are not privy to, and will eventually move along in the normal process. We do not have any more info than you have using the tracking number on www.usps.com. You can call to start an investigation or submit a missing mail request: 1-800-ASK-USPS or https://www.usps.com/help/
- My package says "Delivered" but it is not in my mailbox. Can you help?
Once a package is handed over to USPS, we do not have control over your package. First Class Mail does not cover missing packages, especially ones that the Post Office has marked "Delivered". In most cases, your mail has been mistakenly delivered to a neighbor with a similar street name or house number. The first step we encourage you to take is to leave a note for your mail carrier, or talk to your local Post Office. This will ensure action starts to happen within 24 hours of a package going missing and is a step we are unable to take. We cannot directly contact your local Post Office or Mail Carrier in ANY way - USPS does not provide us that option. You can call to start an investigation or submit a missing mail request if you do not hear back from your carrier: 1-800-ASK-USPS or https://www.usps.com/help/
- How often do you restock?
- What is your return policy?
We always want you to be happy with your purchase. We accept returns and exchanges within 7 days of the delivery date of your package. The product must be returned unused, in original packaging. Shipping costs will not be refunded. Please contact us using the link on our site, or email us at email@example.com for return shipping information. Wholesale customers must contact us within 15 days of receipt to initiate a return. Wholesale returns are subject to a 20% restocking fee.
- What is the shelf-life of your products?
All of our products contain Vitamin E to extend the shelf life of the natural butters and waxes and our Water Based pomades include a preservative. When stored in a cool and dry environment, the product texture, smell, and performance will be best for 6-12 months. Our jars have a "Use within 12 months" logo printed below the ingredients section.
- Are your products all natural?
- Do you ship internationally?
- Do you have a wholesale program?
We are currently working to fulfill domestic wholesale orders while keeping our store stocked. We have received several inquiries for international wholesale and are keeping a list of requests. Please email us for more information.